Got Questions?!

See our FAQ's below

If you don’t see an answer to your question listed below or you think others could benefit from another FAQ, please send us an email and we will get it added.

Do you ship out on weekends?

No, not typically.

What payment methods do you accept?


We currently only accept interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided via email with the instructions required to complete your payment process.  Please ensure you copy these details down. If you are missing some information, please contact us at flawlessflowers@protonmail.com with your Order # and we would be glad to assist you.

How do I send an e-transfer?

 Visit your online banking, if you require help watch this video

Mobile phone use.

When uploading ID from a mobile device, make sure to turn sideways for the upload button. The button may not be visible when the phone is upright.

How long will it take for my order to be received?

Shipping takes 2-3 business days typically. We send tracking within 48 business hours of payment receipt.

Do you ship to Nunavut?

We do ship to Nunavut, however, the recipient is fully liable for whether or not the parcel arrives. If a parcel does not get delivered it is at the loss of the customer and we will not send another parcel without new order and payment.

How much is shipping?

Free, we ship via Canada Post Expresspost

Do you send signature required?

Yes, please request it in the order notes if you’d like it sent no signature required.

Shatter Pics?

All shatter pics were taken on a light table.

I still need help…what do I do?

No problem! Send me an e-mail at flawlessflowers@protonmail.com

What is the policy on lost packages?

We create tickets with Canada Post to investigate the status of the parcel. We will not reimburse or re-send parcels showing as successful delivery – if there is a risk of this occurring you must send signature required.

Privacy Info

Our privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

For further information, check out our privacy page: